Frequently Asked Questions
Everything you need to know about your Arpita & Sulakshana shopping experience.
How long does shipping take for domestic and international orders?
Domestic orders within India typically arrive in 5-7 business days, while international shipping can take 10-15 business days depending on customs clearance.
Can I request a custom size or modification for an outfit?
Yes, we offer bespoke tailoring services. You can provide your specific measurements in the 'Order Notes' section or contact our design team directly after placing your order.
What is your return and exchange policy?
We accept returns on non-customized items within 7 days of delivery, provided they are unworn and have all tags attached. Custom-made or altered pieces are final sale.
How should I care for my Arpita & Sulakshana garments?
Due to the delicate nature of our hand-embroidered fabrics, we strictly recommend professional dry cleaning only to maintain the longevity of the garment.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and PayPal for international transactions. We also offer secure EMI options at checkout.
How can I track the status of my order?
Once your order is dispatched, you will receive an email and SMS with a tracking link and a unique AWB number to monitor your shipment in real-time.